Contact details


Free across Kazakhstan from mobile phone of any operator


24/7 online chat WhatsApp (+7 705 776 88 62)

8 8000 800 283

Free across Kazakhstan from city phones

+7 727 258 38 88

24-hour support of Cardholders

+7 727 258 30 74

Helpline, complaints and suggestions




for applications, requests and official letters to the Bank


«ATFBank» JSC (SB of «Jusan Bank» JSC)
36 Al-Farabi avenue, А25D5F7,
Almaty, Republic of Kazakhstan
BIN 951140000151
IIC KZ87125KZT1001300216
in RSE «National Bank of Kazakhstan» (BIC NBRKKZKX)

Bank Office address

142 Bogenbai batyr street, corner of Chaikovskiy street, “Kaisar” Business Center, 5th floor, office 503.
Tel.: + 7 (727) 258-30-00 ext. 2487, 0594, 1424, 1061.

Contacts for Media representatives:

Saya Assanova, PR Unit
Tel.: +7 727 2583000 ext. 1474

for Clients

Dear ATFBank JSC Client, thank you for your cooperation!

We value your choice and are open for communication. We strive to meet expectations, meet requirements and support you in all life situations. To solve your questions, please contact us by a specially organized way.

o get advice on bank products and services, as well as the location of branches and ATMs of the Bank and other information of interest to you, you can contact the Contact Center at any time.

We would appreciate if you could take the time to inform us about any shortcomings found in the Bank. Each notice sent to us both in written and oral form will be accepted and considered by the Bank specialists, this information will be taken into account when making a decision on changes in the Bank operation.

If in the process of applying to a Bank you have encountered unacceptable behavior of a Bank employee, such as: the employee gives, offers, promises, receives, accepts, demands or extorts money, gifts or other benefits in order to obtain or preserve any or an illegal advantage in the course of standard banking activities, please inform us about such facts by e-mail: or any convenient way.

We value your trust and are happy to communicate with you.

With wishes for further fruitful cooperation.

ATFBank team

How to order a card and become our Client?

Register online or in App, order a free card and our courier will deliver it within 5 days. You will be able to pay for any kind of services, make transfers, open deposits and make loans online without visiting the branch.

How to order a card and become our Client?